Refund policy

Free power swap

If the power you chose is not right, tell us within 30 days of delivery and we will send you a different power at no cost. You keep the first pair.

Returns

You can return unopened items in their original packaging within 30 days of delivery for a refund of the item price. For hygiene reasons we cannot take back lenses that have been opened or worn. A wrong power is always covered by the free power swap.

Damaged or wrong items

If your order arrives damaged or you received the wrong item, email us within 30 days of delivery with your order number and a photo, and we will replace it or refund you.

How to start

Email hello@vuerra.com with your order number and what you need. We reply with the next steps. Please contact us before sending anything back.

Refunds

Once your return arrives and is checked, we email you. Approved refunds go back to your original payment method within 10 business days. Shipping costs are refunded only when an item arrived damaged or wrong.