Questions, answered.
Fitting
What is AquaPlatin™?
Our lens technology. Each lens is cast from platinum-cured liquid, which sets without giving anything off, so nothing clouds the lens. It holds to your glasses with a drop of water instead of glue, and peels off clean.
How does it stick?
The platinum-cured lens clings to smooth lenses on its own. A drop of water lets it glide into place and pushes out the air. There is no adhesive, so it peels off clean.
Which glasses does it work on?
Any smooth lens: sunglasses, clear frames, sports glasses, safety glasses, ski goggles and dive masks. It goes on the inside of the lens.
Where exactly does the Half go?
Low on the inside of each lens, with the flat edge just under your pupil and a touch toward your nose. There is a diagram on How it works.
Can I still see far away?
With the Half, yes. You look over it to see far and through it to read. The Full turns the whole lens into a reader, so take them off to walk about.
Can I cut it to fit?
Yes. Fit it first, note the shape you want, then trim slowly with sharp scissors.
Will it damage my glasses or coatings?
No. Nothing bonds to your lens. Peel from a corner to remove it.
Power
Which power should I choose?
If you own readers that work, choose the same number. If not, the power finder suggests one in under a minute.
What if I pick the wrong power?
Tell us within 30 days of delivery and we send the power you need, free.
Do they correct astigmatism?
No. VUERRA lenses are spherical only. If you have astigmatism, or your sight changes, see an optometrist.
Care
How do I clean it?
Rinse it under lukewarm water and let it air dry. Skip tissues and harsh cleaners. Store it in its case or in the Folio.
How long does a pair last?
Months of regular use with gentle care. Like any soft optic it slowly picks up fine scratches, which is why the Refresh plan exists.
Orders
Where do you ship?
Within the United States for now. Orders over $40 ship free.
Can I return them?
Yes. The details are in our refund policy. A wrong power is always covered by the free 30-day swap.
Refresh plan
How does the Refresh plan work?
A fresh pair every 3 months. Your first delivery is 10% off and every refill after it is 20% off. You pay per delivery, never upfront.
How do I cancel?
Any time, from your account or by writing to us. You can change your power whenever you like too.
Safety
Can I drive with them?
Do not wear reading power while driving, and do not rely on VUERRA to meet a driving vision standard.
Do they replace an eye exam?
No. They are ready-made readers for near vision. Keep up with regular eye exams.
Are they protective eyewear?
No. They add reading power to your glasses, not protection.
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